Privacy Policy for Genovex Website

 

Last Updated: 9 October 2025

1. Our Commitment to Privacy Genovex is committed to protecting your privacy. This policy outlines how we collect, use, disclose, and manage your personal information in accordance with the Australian Privacy Principles (APPs).

2. Information We Collect We may collect the following types of personal information:

  • Information you provide: Through contact forms, quote requests, or newsletter sign-ups, we collect your Name, Email Address, Phone Number, Company Name, and specific details of your enquiry.

  • Information collected automatically: When you visit our website, we may collect non-personally identifiable information such as your IP address, browser type, operating system, and browsing behaviour through cookies (see our Cookie Policy below).

3. How We Use Your Information Your information is used for the following purposes:

  • To Respond to You: To answer your enquiries, provide quotes, and deliver customer service.

  • For Marketing: To send you promotional materials, newsletters, and other information about our services that may interest you. You may opt-out of these communications at any time.

  • To Improve Our Website: To analyse website usage and improve our content and user experience.

4. Information Sharing and Disclosure We do not sell or rent your personal information. We may share your information with trusted third-party service providers who assist us in operating our business, such as:

  • CRM Systems: To manage customer relationships and communications.

  • Email Marketing Platforms (e.g., Mailchimp): To manage our newsletters and marketing campaigns.

  • Analytics and Advertising Partners: To help us measure website traffic and campaign performance. These third parties are contractually obligated to keep your information confidential and secure.

5. Data Security We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access.

6. Your Rights and Choices You have the right to:

  • Access the personal information we hold about you.

  • Request corrections to inaccurate information.

  • Unsubscribe from our marketing communications by using the “unsubscribe” link in our emails.